The Last Call

I was going to write about my trip to Vancouver tonight. But instead, I am writing about something far more sentimental to me.

My interest in healthcare as a career started "by accident," I guess you could say. Here's the story. The year was 1979. I was just a bumbling, nerdy high school kid who had a friend named Michael that I used to hang out with. My activities consisted of taking piano lessons and playing Scrabble. Other than that, I was pretty average. Then Michael started telling me about his dad being a fireman, and about the local Fire & Rescue Explorers Post that trained kids our age how to be firemen and rescue personnel. I figured that sounded like a great way to add some excitement to my life. After all, I was looking for some action, a way to really dive into something that would get my adrenalin rushing. I was looking for a way to "fit in" and be a part of society, and being a fireman would be a great big huge way to do it. So I joined the explorers post that Michael belonged to. Over the course of the next two years, I really enjoyed taking training classes in first aid, CPR, firefighting techniques, and even going to some real-life emergency calls to observe. I really felt that I was onto something great.

Then came my senior year in high school. I turned 18 years old. Now I was old enough to actually join the fire company and become a volunteer fireman. So I did. Reading, Pennsylvania has the oldest existing part-paid-part-volunteer fire department in the U.S. Even though you become a member of one station within the city, you can go to any station and hop on the fire truck if an emergency call came in. Naturally, I joined the station that served my neighborhood, the Oakbrook Fire Company. That was in March of 1981. I now had a place to call my "second home," and many of us enjoyed hanging out there during the evenings. Even though the "Oakies" was my primary base, I didn't hesitate to go anywhere in the city to help fight a fire if it was big enough. Six months after joining the Oakbrook Fire Company, I transferred to another company simply because I wanted a place where I could sleep at night and be right in the middle of the action even during the night. That station was the Keystone Fire Company, and it was located in downtown Reading. Many fellow Oakies warned me not to transfer my membership. But I didn't listen, especially because they never gave me a good reason. Within a matter of days, I found out why.

One night I was at a fire call with the "Keystones," it was a house fire, and I maintained my position outside the burning building, unraveling the hoses when they'd get crossed and maintaining crowd control. During the cleanup process after the fire, the head chief at the time, Swifty Schaffer, called me over to talk to him. I wondered why he would want to talk to me personally. He said that he knew about my heart condition, and he told me not to go to any more fire calls until a doctor gave approval for me to do so. That took the wind right out of my sails. Until then, I was flying on Cloud Nine. Then I began to wonder who squealed. Who could have blabbed that I had a heart condition, a failing aortic valve, to be exact. Interesting. What was even more interesting was that just two months later, my cardiologist discovered that my heart condition had worsened to the point where something needed to be done. On November 4, 1981, I had life-saving open heart surgery at the Deborah Heart & Lung Center in Browns Mills, New Jersey. If that wasn't life-changing enough, all I could think about in the days that followed was when I would be able to get back on the fire truck and be a fireman again.

I ended up spending three weeks in the hospital due to post-operative complications. Despite the internal bleeding and infections, my main question to my cardiologist was about returning to the fire department. He said that I would never return again because I will be taking an anticoagulant medication the rest of my life which would make me more prone to internal bleeding if I was ever injured bad enough. Needless to say, I was not at all happy. Three months later, during a followup visit, I asked a doctor who was examining me if he could write a letter giving me permission to be an active firefighter again, even though I was aware of the risks. He did, and I could feel myself rising up to Cloud Nine again. As soon as I got back home, I brought the letter to Chief Schaffer. But Chief Schaffer wasn't so agreeable.

A friend of mine named Matt, who was a fireman with the city's rescue unit, said to me, "Maybe you'll be allowed to work on the ambulance instead." So I started approaching things from that direction. Why not? At least I can still be of help in some way. I can still help out in emergency situations. I would be saving lives. I would be very happy if I could do that! When I approached Chief Schaffer again, he said that I would have to talk to the city's examining physician. So the next day I did. Lo and behold I was jumping for complete joy when Dr. Hassel approved and I was granted a city license to work on the city's ambulance squad. WOW! I took that license right down to the Keystones, which is where one of the city's ambulances was housed. A few minutes later I was riding on my very first ambulance call ever.

Upon returning to the station, I received a phone call from the deputy chief, William Rehr. He told me that that was not acceptable because in order to be able to ride with the ambulance, I had to be able to perform ALL the functions of a firefighter. That's when I knew I've been railroaded. That's when I knew that the REAL situation was that nobody wanted me around -- period. That was in March of 1982. I walked out of a Reading Fire Department station for the last time as an actual member.

I think to this day that if the guys at the Oakbrook Fire Department would have explained their reasons for not wanting me to transfer to another station I certainly wouldn't have done it. I was told that they were protecting my status as a firefighter because they are an independent annex of the city. Well, it was a little too late for explanations now! Now I could only sulk and be very bitter. I still continued to hang out with my friends at the "Oakies," even though I couldn't go to the emergency calls with them. I was glad to be able to help out in the cleanup work after they got back to the firehouse.

Then one day I met my friend Matt again. He said to me that if the doctors did indeed allow me to work on the ambulance, then there was a sure chance that I could work for the neighboring volunteer ambulance service -- the Governor Mifflin Area Ambulance Service. That was in July of 1982. The president of the ambulance service was a guy named Larry. Larry and my mom worked for the same company, so they knew each other well. My mom explained the situation to Larry, and Larry showed me around the ambulance station. After becoming a member there in August of 1982, I went on to spend the next ten years as an ambulance attendant. I had FINALLY found a place where I felt welcome and where I could really make a difference!

But that's not the end of the story. On weekends I continued to hang out with my firefighter friends at the Oakies and the neighboring volunteer fire department in Kenhorst, PA. That's where I learned about Fire Police. Fire Police are called Reserve Police Officers in most municipalities in the U.S. In states where fire departments are mostly volunteer, they are called Fire Police instead. When I realized that my heart condition did not prevent me from becoming a Fire Police officer, I just had to sign up. That was in September of 1986. Over the next six years, I went on to serve as a Fire Police officer in five different municipalities. One of them was in Cumru Township as a member of the Cedar Top Fire Department.

Now I had TWO fantastic ways to be of service to the community -- as an Emergency Medical Technician on an ambulance, and as a volunteer Fire Police officer. Fire Police, just like Reserve Police officers, function as police officers during times of emergencies or special events. Duties include setting up road detours during emergencies, crowd control, commencing evacuations, and more. It was quite an honor to be given such a responsibility! At the time, my squad Fire Police captain with the Cedar Top Fire Department was Ron Gehman. Cedar Top was a small community, and the Fire Police squad consisted of only four men. A few months after joining Cedar Top, Ron passed away. The fire chief, Richard Trostle, appointed me to be the new squad captain since the other men didn't want the responsibility. I gladly accepted. That was in February of 1992.

One day, on August 30, 1992 to be exact, the Cedar Top Fire Department was called to stand by at a routine training that the Cumru Township Police Department was conducting. They were training that day with highly explosive materials. The firefighters' job was to go through the surrounding woodlands around the training site to hose down any fires that would start after the incendiary devices were deployed. Later in the day, some of the firefighters were getting tired, as it was a very hot day. The police had just set off a very large bomb that shook the whole area. Burning embers were flying everywhere, and we knew that there would be a lot of ground we had to cover. That's when Chief Trostle called me over to talk to him. I wondered what on earth he would have different for me to do. He handed me an Indian Tank, which is a vest full of water that is used for fighting brush fires, and told me to get geared up and go fighting fires. In that instant, I was once again a fireman. This moment in history was captured in this picture that you see. But what the camera could never capture was how high and how far my heart jumped for joy. And that was the last call.

The Surprising Update

I was browsing through the zip code locator that I used to find all those 40 cities that I had on my list of "underserved" populations when I was deciding which one to choose to open a satellite office. I was quite surprised to see that Edgerton made it on the list quite by accident! The marker that shows where the zip codes are located was actually pointing in the wrong spot. With this in mind, I decided to redo the entire list. Now the list of underserved populations in Minnesota, chiropractically speaking, is down to 24 cities. The closest of these cities to where I live is Willow River, a mere 112 miles in comparison to Edgerton at 197 miles. But, accidents do happen. Sometimes it's the accidents that lead to something great big huge. My plans won't change because of this. It's an interesting find, nonetheless!

Nine Years In The Making

In just nine days from now I'll be celebrating my 9th Anniversary of being a chiropractor. In numerology, nine represents the end of an era and the beginning of another. In this case, let's hope so! Although I've never been successful at building a successful chiropractic practice, I did a lot of tweaking along the way which led me to the way I practice today. What I do today would indeed be something people would flock to, if I only knew how to market myself. People always told me to just do what you do and if people like it they'll tell others. That worked to a degree when I was still in Atlanta, Georgia, when I was in Maysville, Kentucky, and also when I was at the truck stop in Bartonsville, Pennsylvania. It did not work at all here in Minneapolis, Minnesota -- not in the seven years I've been here! But no matter where I was, I still have yet to make a 5-figure income with chiropractic alone.

When you look at my website, you will see all the things that I do at The Sufletesc Center. Each page of the website was written by me and me alone. Each service I offer and each technique that I use were part of the nine-year evolution. Now that I am taking this concept of the practice the way it is today to the small town of Edgerton, there's no telling what might happen. Most people don't realize that chiropractic care is pretty much a MUST for children if they are to have a healthy childhood. Most people don't realize that there is a chiropractic technique specifically for extremity injuries. Most people don't realize that chiropractors can perform Department Of Transportation CDL driver fitness exams and employment exams. Most people also don't realize that chiropractors can order lab tests including hormonal profiling, metal toxicity testing, and food allergy testing. I do all of these things at The Sufletesc Center, and it will be interesting to see what the people of Edgerton make of it.

Later today the local newspaper, the Edgerton Enterprise, will be interviewing me for an article they will place in their paper on Wednesday. What a PERFECT opportunity to tell my story! I am hoping that this opens some eyes. Like I said, what I do evolved over the past nine years. What also evolved over the past nine years was my confidence in what I do, what I offer, and how I can present myself. The reason for that is because I did so many things that DIDN'T work, both advertising-wise and business-wise, and so I can assuredly explain who I am and WHY I do the things I do.

There has been an ad in the Edgerton Enterprise running for the past four days. I am figuring that nobody called yet because they don't know that they CAN call. The ad says that the office opens for business on Wednesday. I certainly won't be driving all the way down there if nobody calls for an appointment. So, I will keep my hopes a bit elevated for another week and see what happens. If nothing happens in another week and a half, then I can start saying that this was yet ANOTHER attempt at success that went nowhere. But I'm not going to say "I have a feeling" because I've had "feelings" in the past. (Besides, Bianca knows better to roll her eyes when I say that.) Instead, I will say that I'm keeping my chin up -- for another week.

All Ready To Go

This is the ad that will start appearing in next Wednesday's Edgerton Enterprise. There had been an ad that started this past Wednesday, but I was very dissatisfied with it. That weekly area newspaper needs an editor very badly! So I decided to design my own ad. Here it is. I already submitted it to Joni as well so that she can distribute it all over town.

I'm not quite sure what the actual population of Edgerton is. It's anywhere between 800 and 1,200 people, but the exact number remains a mystery to me. I feel that the two days a week I spend there will be fruitful, though. They have a local coffee shop where I plan on eating lunch. They also have an inn just on the outskirts of the town whose owners Joni knows personally. There is also a pizza joint, a volunteer ambulance service, and a volunteer fire department where I am sure I'll make lots of contacts. But, this is all stuff I am thinking of in my head. None of it will become a reality if nobody actually CALLS me to become a patient. That's the problem I have here. I certainly would hope things would be different in a town where the closest chiropractor is 18 miles away. Time will tell, I guess.

Back here in my home city of Richfield, I am excited about the chance to serve on the local Advisory Board of Health. The first meeting I will actually attend will be this Monday night. I figure it's about time I become a community activist, now that I actually am a homeowner and settled in a community. Richfield is a great place to live, and I never considered living here before. Now that I know that there are neighborhoods in Richfield as nice as the one I live in, I am glad to be here. If you're just passing through on Nicollet Avenue or 66th Street, you pretty much miss all the good parts. I feel that Richfield is the nicest suburb of Minneapolis where you can get a lot of house for the price. Also, from the people I have met thusfar who sit on the City Council, I feel as thought I am surrounded by some pretty caring and involved people. Two thumbs up for "The Urban Hometown"!

The Curse Of Modern Technology

Remember the TV commercial for some cell phone company that was showing how human reactions to what is said, or is not said, depends very much on what message is received, or not received? That's pretty much what has been happening during the past four days between me and Joni, the person I am to share office space with in Edgerton. I had already pulled the plug in my mind, and I made contact with Joni's competition to examine the possibilities there. Then suddenly this morning I received a phone call from Joni saying that she had placed the ad in the local paper about me joining her office, and the reporter wanted to interview me for an article. WHAT??? Here is the same person I hadn't heard from in 12 days, who never returned my phone calls. And now she's acting as though everything is just peachy? Hmmmmm! When I called her back and wondered what was up, she asked me if I had received the phone messages she had left on my cell phone both Thursday AND Friday. I received neither, thus she was very surprised by my reaction when I called her back today.

After we figured out a way to get around this glitch so that neither of us thinks the other has dropped the ball and lost interest, we proceeded to make plans for opening day. The ad for me in the Edgerton area newspaper will start running THIS Wednesday, and my first day actually working there, provided somebody calls and sets an appointment, will be next Wednesday the 18th. Wow, what a turn-around! And once again I am looking forward to a regular breakfast stop at Emma Krumbee's. Once again I look forward to seeing those windmills dot the countryside as I drive into town. The sun has risen on Edgerton! Whew!

Oh, and regarding my conversation with Dr. Graber, my new "competition," I found out all about his game plan. I guess this curse of technology was meant to be JUST so I can find out what this guy is up to -- and figure out a way to outmaneuver him. I don't see him as competition, though. In reality, there aren't ENOUGH chiropractors in the world. There just aren't enough people going to chiropractors, and there aren't enough people who are educated to the fact that chiropractic is all about optimal wellness and not just relieving back pain. Perhaps in the future it would be great for Dr. Graber and I to cohort. However, from learning a bit more about him I will say that the way we treat our patients vastly differ. He uses physiotherapy machines to zap and prod his patients. I use my hands to correct their subluxations and help them HEAL.

Another Thought On Edgerton

So Joni, who appeared to be quite interested, suddenly changed her mind without telling me. After saying how excited she was and that she would do all this advertising and even make up new business cards for me, she is no longer answering my e-mails or returning my phone calls. But let's look at the other side of it all -- she certainly was not all smily and friendly. She was very businesslike, and she kept referring to her "competition" who suddenly moved into town, that being a salon up the street, who she seemed determined to undermine. So, in the end, it all seemed like one big territorial war for her. Add to that the fact that she said, for whatever reason I have no idea, that the massage therapist that shared her little place with her was not happy there and wanted to be on her own. Oh well. I guess nothing was lost after all.

Now let's look at another situation. There IS a chiropractor in town, and he only works eight hours a week, two mornings a week. His main office is in Fulda, which is about 30 miles away, and Edgerton is his satellite office. His office is located inside that very salon that Joni was afraid would pull all her massage business from her because they have a massage therapist there too. So, what do you think my next step is if I want to keep this Rural Minnesota Chiropractic Initiative alive? Well, I'm no dummy. It dawned on me tonight that I should give this chiropractor a call and see if he wouldn't mind having me share the space with him in the afternoon hours. If he's okay with it, I am sure he will refer me to talk to the owner of the salon. I am all for that. This MAY be my chance to still open shop in Edgerton. If not, then it's on to the next town.

One thing Joni said when I was at her place was, "Don't go running off to those guys," referring to her salon competition. My answer was, "Nooooo. To me it's all about loyalty." I am a loyal person. When I find someone who is willing to give me a thumbs up or a cause that is worth fighting for, I'm ALL for it, and I'll come out with all barrels loaded. Apparently Joni's barrels were empty. And now it's time for me to take my loyalty elsewhere. That's the way it goes in life, and ESPECIALLY in business! Loyalty doesn't really exist these days when it comes to making a buck. It might have in the "old days". But the "new" days are "me first" days, and loyalty is a very antiquated, and practically dead, concept. Let's see where my new idea leads.

The Rural Minnesota Chiropractic Initiative

The title of this post is what I call my effort to bring my services to underserved areas of Minnesota. The remainder of this post is actually a re-post of my progress that I wrote this past Thursday in my Facebook notes. I will also attempt to post the same cute picture that I posted there as well:

My chiropractor, Dr. Joe Donahoe in Roseville, MN, told me that if I wanted to be very successful in my practice that I should look for a town out in the middle of nowhere. So, being the audie that I am, I decided to do that in a very methodical way. Using the criteria that a zip code had to have no chiropractors listed in it, according to the Minnesota Board of Chiropractic's list, AND no chiropractors listed in all the adjacent zip codes, I cam up with a list of 40 towns. While the closest of those towns is 118 miles from where I live here in Richfield, MN, I chose to seek out the more populated towns instead. Redby came out on top, but I didn't find any info on the place anywhere. So, next on the list was Edgerton. But according to the latest census, Edgerton is actually bigger than Redby. Not only that, I did find business listings and a whole bunch of stuff on the city of Edgerton.

I found one massage therapist listed in Edgerton, so it was obvious where I would start in my search to open a new door. Her name is Joni, and I've been in contact with her by e-mail for about a month before actually making the trip to Edgerton to visit her yesterday. The trip was exactly 196 miles from where I live to her office. Edgerton is right on the "edge" of the Minnesota state line, just before you cross over into South Dakota, and is located in Pipestone County. The drive was long and boring. Once I got outside of Bloomington, I saw nothing but wheat fields as far as the eye could see for the ENTIRE trip! I did stop at Minnesota's famous Emma Krumbee's restaurant in Belle Plaine to have breakfast on the way there. What I saw RIGHT before I got into Edgerton was indeed a sight to see -- HUNDREDS of windmills dotted the landscape for as far as you could see! WOW!

Joni and I came up with a business plan. For now, my office hours in Edgerton will be from 3-10 PM on Wednesdays and Thursdays. But if nobody signs up on a particular day, I won't drive all the way there for nothing. Joni will do all the advertising and setting appointments for me. That sounds like a pretty neat arrangement, and I pay her a percentage instead of a flat rent. Pretty cool! Also, the next closest chiropractors to town is 17 miles away in Pipestone or 21 miles away in Luverne. Let's keep our fingers crossed that this pans out.

So the plan is that I will travel down there on a Tuesday night if I have patients scheduled for Wednesday, and I will drive back to the Cities on Thursday night, assuming I have patients scheduled on Thursday as well. It is a 3-1/2 hour drive. Yesterday I drove down and back all in the same day, and that way definitely too much! Then I would work at the Guthrie, like I have been, on Friday, Saturday, and Sunday nights. The job at the Guthrie, and with Mill City Security, will stay unless things get SO busy in Edgerton that I end up increasing my hours there.

Sure it would be a bit of a strain with Bianca and I not seeing each other for a couple days. But she did suggest a while ago that I look for work elsewhere since nothing is panning out here in the Cities. So, that's what I am doing here. Although Austin, Texas WOULD be a nice change! (haha) Besides, I have come to accept the fact that I am a MINNESOTAN now, and I better get darn used to this winter crappy weather. I've become accustomed to living in the constant below-freezing weather. But it is when the temperature drops below 10 above zero that things start to get unbearable, and I start screaming that I need to get out of this place. Oh well. C'est la vie!